How to Solve Fire TV Not Working

Victoria| 2022-07-04

Before getting into detail, you must know; what is Fire TV? Fire TV is a streaming device that allows you to watch movies and TV shows from HBO, Netflix, SHOWTIME, Amazon Prime Video, and more. Fire TV lets you access hundreds of apps and enjoy online games on your TV screen. Use Fire TV stick lite and Fire TV recast give you more access and enhance your streaming experience.

However, sometimes, you may find your Fire TV not working properly. A frozen or blank screen or your device being unable to turn on is the signs that something is wrong with your Fire TV-best buy. Regardless of the issue, there are various ways to make Fire TV work again.

What Are the Causes of Fire TV Not Working?

There are many reasons why your Fire TV may not work properly. Some of them are described below.

Pile-up of Junk Files

Cache files help run apps smoothly on your device. However, too many large cache files can slow down your device and decrease its performance. Hence, if your Fire TV is not working, it may be the build-up of junk files that need to be cleared.

Fire TV Mirroring Issues

If your Fire TV does not support screen mirroring, it won't work when you try to mirror your device's screen to Fire TV. Conversely, your device may not be compatible with the screen mirroring feature on Fire TV. Fire TV doesn’t support iOS devices and Mac computers for screen mirroring. However, devices with Android 4.2 or above can be used to mirror the screen to Fire TV.

Poor Internet Connection

Fire TV needs a strong internet connection to stream videos and TV shows. Fire TV needs at least 3 Mbps to stream content without interruption. Thus, if your Fire TV is not working, a poor internet connection might be the reason.

Broken HDMI Cable

If your Fire TV shows a blank screen upon turning on, you may have an issue with the HDMI cable. A broken or improperly plugged-in HDMI cable can be the reason why your Fire TV is not working.

Fire TV Remote Not Working

Sometimes a malfunctioning Fire TV remote might be the reason why your Fire TV is not working. Improperly placed or obsolete batteries can make a Fire TV remote stop working. Also, the Fire TV may not work if it is not paired with the streaming device.

How to Fix Fire TV Not Working?

Having identified the causes why your Fire TV is not working, it is easier to resolve the issues and make your streaming device run smoothly again. Let’s discover fixes! How you can do so.

Restart Fire TV

If your Fire TV is not working, the easiest way to make it work again is to restart your device. Restarting will remove unnecessary files and make your streaming device run without interruption.

  • Turn off your device and unplug it from the power source.
  • Wait for three seconds.
  • Plug the device back into the power source.

  • Open Homepage on Fire TV Device.
  • Navigate to Settings.
  • Click on My Fire TV.
  • Click on Restart.

Clear Junk Files

Unwanted cache on Fire TV can slow down its performance. If apps are crashing too often on your streaming device, it may be due to a large number of unnecessary cache files.

  • Press the Home button on your Fire TV remote to launch Homepage.
  • Click on Settings.
  • Choose Applications from the Menu.
  • Click on Manage Installed Applications from the drop-down menu.
  •   Select the app whose cache files you wish to clear.
  • Click on Clear cache.

Check Your Wi-Fi

Fire TV can't work without Wi-Fi. If your Fire TV is not working, ensure it is connected to the internet. Fire TV needs at least 3 Mbps to stream SD videos, while 5 Mbps is required for HD videos. You may want to upgrade your internet speed or reduce the number of devices connected to the router to improve the strength of the Wi-Fi signal. If it doesn’t work, move to the next solution to discover; how to reset Fire TV remote?

Reset Fire TV Remote

A malfunctioning Fire TV remote can cause your streaming device to stop working. To reset Fire TV remote, check whether your battery is in good condition:

  • Navigate to Settings.
  • Click on Remote and Bluetooth Devices.
  • Select Amazon Fire TV Remote from the drop-down menu.
  • Clicking on the remote will show you the status of your battery.   

If you see OK under the battery option, your battery is working fine. However, if it says dead, you need to replace the batteries. This guide provides he simplest way to reset Fire TV remote.

Fix HDMI Cable

If your Fire TV is showing a blank screen, check your HDMI cable. Turn off the device and remove the HDMI cable. Wait for a few minutes, then plug the cable back into the TV. Alternatively, you can plug the HDMI into a different port. If your HDMI cable is broken, it is best to replace it with a new one.

Reinstall Apps

Sometimes a bug in one of the apps installed on your Fire TV can cause it to stop working. The best way to fix this issue is to delete and reinstall the apps.

  • Go to Manage Installed Applications.
  • Click on the app you wish to uninstall.
  • Find the Uninstall option.
  • Follow instructions given on the screen.

After installing the app, go to the main menu and look for apps you want to reinstall. Click on Get to start the downloading process.

How to Pair Fire TV Remote?

If your Fire TV is not responding to the Fire TV remote, ensure that the remote is paired to your streaming device.

  • Click on Settings.
  • Go to Controllers and Bluetooth Devices.
  • Click on Amazon Fire TV Remote. Pair your remote by pressing and holding the Home button for 10 seconds.

If you find your Amazon Fire TV remote not working, get a Fire TV remote replacement or reset Fire TV to solve the issue.


Fire TV allows you to cut the cord and watch movies and videos from thousands of channels online. Your Fire TV may not work for several reasons, including the build-up of junk files, screen mirroring issues, etc.

Fixing the causes such as reset your Fire TV remote, improving your internet connection, or replacing the HDMI cable can make your Fire TV work again. Also, make sure to update the software on the Fire TV device on time for improved performance.